FAQ

Please find the frequently asked questions below. If there is a question that you have that is not answered here, feel free to reach out to us at support@receipt-genie.com.

How accurate is the ReceiptGenie scan?

ReceiptGenie uses AI extraction rather than a fixed template, so it handles long grocery, travel, and hospitality receipts. Every field stays editable, so you can correct anything before it lands in a report.

Can the app detect different currencies and tax formats?

Yes. ReceiptGenie detects the currency printed on the receipt and keeps tax as separate lines. With Premium, totals from other currencies are converted into your currency at the exchange rate of the receipt date, shown as an approximation.

Does ReceiptGenie capture discounts, tips, or promotions?

Our AI looks at the entire receipt, not just the grand total. It flags discounts, coupons, tips, and service charges so reimbursements stay accurate.

How are receipts organized once they are scanned?

With Premium, ReceiptGenie suggests tags from your own tag list and you approve them before anything is applied. You can also add your own tags for clients, projects, and budgets. Everything stays searchable.

Can I export receipts for accounting or reimbursement?

Absolutely. Select receipts from the Receipts or Statistics tab, add them to a report, and then export that report to CSV for Excel or share summarized PDFs. For a step-by-step walkthrough, see Export Receipts to CSV or Excel.

Why does an upload show as delayed if I have unlimited uploads?

ReceiptGenie subscriptions include unlimited uploads, but we protect the service with soft limits. If a batch hits that safety net, contact support@receipt-genie.com and we’ll review your account to lift the soft limit or fast-track the upload.